Frequently Asked Questions

Once you’ve downloaded the app, you will be directed to a welcome screen. Tap the “Create Account” button. Check the box agreeing to the terms & conditions, then tap “Continue”.

Complete your profile in 3 easy steps:

1. Verify your email – Enter your preferred email address and tap “submit”. A verification code will be sent to that address. Enter the code and tap “Confirm My Account.”

2. Enter your personal information – Fill in your first name, last name, date of birth, phone number, country, and zip code. Set and confirm your password, then tap “Continue.”

3. Confirm your phone number - Enter the verification code sent to you via text message to complete your account creation.

From there, you can set up your GameFace ID or Identity Pass, which is how you gain entry to the venue. Lastly, you can add your preferred payment method on file for quick access to our frictionless stores.

GameFace ID or Identity Pass is your ticket to the event. Set up your GameFace ID to enable a seamless experience, so you can walk right in. Or, you can download Identity Pass to tap from your digital wallet.

*GameFace ID is optional and not required to attend an event at Intuit Dome.

To enter without a smartphone or smart device, you have two options:

1. If you have a companion who has a smartphone or smart device and an Intuit Dome account with a valid ticket, they can add you as a Teammate (also known as a dependent) to their account. They can assign you a ticket for entry. Keep in mind - Teammates must enter the venue with the person who assigned their ticket.

2. Or, to enter the venue without a smartphone or Teammate account, we ask that you stop by the Answers Portal close to the entry. There, you’ll find helpful Hosts who can set up a wearable wristband (Zoom Thru band) to unlock the same walk-through services at entry and concessions.

Make sure you created your Intuit Dome account using the same email address associated with your Ticketmaster account, as the two accounts are linked.

You’ll also need to complete your profile in the Intuit Dome app to access your tickets. If you were sent tickets by someone else, check with them to confirm they used the correct contact information associated with your account. If you’re still having trouble, contact us at [email protected] or call 1-888-311-0231.

Teammate accounts are ideal for children under 13 years old or any person who requires your assistance.  Teammate accounts should be set up before entering Intuit Dome by navigating to: My Profile > My Account Settings > Teammate Accounts.

Your Teammates can be given Zoom Thru bands in order to help them move seamlessly around the venue. Please see a Team Member at the Main Entrance for assistance.

If you are already logged in to your account, go to the "My Profile" tab in the top right corner of the app home page. Select "My Account Settings," then "My Account Management." Select the "Change Password" option and follow the on-screen prompts to set and confirm your new password. You will then be prompted to log back in using your new password.

If you are not logged in to your account, on the log-in screen, select “Forgot your password?” Enter your email address, then tap the “Send Recovery Email” button. Once you’ve opened the email, click on the link and reset your password in the app.

If you did not receive the recovery password email, please visit https://www.nba.com/account/forgot-password and follow the instructions to reset your password. The NBA and Intuit Dome app share the same email + password combination.

Identity Pass is your Intuit Dome digital profile, which has the ability to store your tickets and payment method. You will be able to tap your smartphone (iPhone or Android phone) or smartwatch to tap at Zoom Thru Devices in order to gain access (if you have a valid ticket) or pay (if you have a payment method on file).

Apple Wallet:
●   Phones: iPhone SE, iPhone 6s, iPhone 6s Plus or later running the latest version of iOS

●  Watches: Series 1 or later running the latest version of watchOS

Google Wallet:

●  Phones: Any Android phone running Android 9 or higher.

●  Watches: Any watch running Wear OS 2.18 or higher.

 

The Series # for your Apple Watch can be found on the back of the Watch. Note: Series 0 Apple Watch is not eligible for this program.

Instructions to verify and/or update your Apple Watch can be found at https://support.apple.com/en-us/HT204641.

You can use your Identity Pass on up to two devices (one iPhone and one Apple Watch) that are signed into iCloud with the same Apple ID.

You should first remove your Identity Pass from your old device in the Apple Wallet app. Once your old pass is removed, you can add your Identity Pass to the new device by downloading the LA Clippers + Intuit Dome app, logging in, and adding your pass.

If you are using Express Mode, you do not have to do anything. If you are not using Express Mode, you will have to authenticate each time you access your iPhone. This is a user security preference. Note: Express Mode is turned on by default.

With compatible iPhone models, you might be able to use power reserve with some cards, passes, and keys that have Express Mode turned on for up to five hours when your iPhone needs to be charged. To use Identity Pass with power reserve, press the side button or the Home button when your iPhone needs to be charged. However, pressing the side button or Home button often might significantly reduce the power reserve. If you power off your iPhone, this feature won’t be available.

Intuit Dome Identity Pass in Apple Wallet can be used even if iPhone or Apple Watch does not have network connectivity, as the pass is stored on your device.

Please contact us via email, phone, or text (available during event days only).

Email: [email protected]
Call: 1-888-311-0231
Text: 310-282-5779

Only personal clutches, including clear bags, no larger than 10” x 6” x 2” will be permitted in the arena. We will make exceptions for medical and childcare needs up to 14” x 14” x 6”, but these bags must be screened by an onsite X-Ray machine. 

For the safety and enjoyment of all Guests, items NOT permitted inside INTUIT DOME include:
 

● Large Banners and Flags that are affixed to any pole or stick made of wood, metal, plastic or any other hard material, and that is more than 11” x 17” in size.

● Whistles and Horns. Whistles, foghorns/airhorns and plastic horns, such as vuvuzelas and didgeridoos.

● Laser pointers or any similar devices.

● Optical Illusions. Items intended to create optical illusions or interfere with the ability of the eye to perceive depth or distance, such as pin wheels or umbrellas.

● Weapons (e.g., firearms, tasers/stun guns, and knives of all sizes);

● Aerosol cans;

● Fireworks;

● Frisbees;

● Beverages;

● Mace or Pepper Spray;

● Poles, selfie-sticks, tripods, monopods and missile-like objects that can be thrown;

● Tripods;

● Beach balls;

● Bats and clubs;

● Drones;

● Professional and/or commercial cameras with interchangeable or detachable lenses;

● Audio/visual recording devices (includes GoPro, Google Glass, Spectacles etc.);

● Clothing, garments or signs displaying explicit language, profanity or derogatory characterization towards any person(s);

● Illegal substances;

● Any bags within the required size limits are required to be screened with X-ray technology; and

● Any items arena deems, in its discretion, to be dangerous.

This list is subject to change and may vary by show. Please see the event specific page for further information on any modifications.

Any costumes or costume-like apparel must abide by the following regulations: Costume items may not conceal identity. Masks will not be allowed; fans must be easily identifiable. Limited face paint will be accepted (less than half of your face may be concealed).

Fans must be able to sit in their own seats and not impose upon / disturb any fan in their area. No stilts or oversized costumes will be permitted. 

All costume pieces are subject to additional security screening.

Helmets or hats cannot be made of metal, PVC, fiberglass, glass, or wood.

Replica weapons, including swords, firearms (air guns, cap guns, nerf guns etc.), spikes, blades, or any poking hazard will not be permitted.

Intuit Dome and its management team has the sole discretion in any matter that it believes may affect public safety or be important to protect the integrity of the event. All final decisions on costumes entering the facility will be at the discretion of its management team.

Professional cameras with interchangeable lenses will not be permitted, nor will monopods, tripods, selfie sticks, or flash. Audio and video recording is strictly prohibited unless specifically approved by the event.  This includes Meta glasses (Ray-Ban Meta and Oakley Meta AI glasses, etc.).

The National Basketball Association, Los Angeles Clippers and Intuit Dome seek to foster a safe, comfortable, and enjoyable sports and entertainment experience in which:

● Players, performers and guests respect and appreciate each other.

● Guests will be treated in a professional and courteous manner by all arena and team personnel.

● Guests will enjoy the experience free from disruptive behavior, including foul or abusive language and obscene gestures.

● Guests will consume alcoholic beverages in a responsible manner. Intervention with an impaired, intoxicated or underage guest will be handled in a prompt and safe manner.

● Guests will sit only in their ticketed seats and show their tickets when requested.

● Guests who engage in fighting, throwing objects or attempting to enter the court will be immediately ejected from the arena.

● Guests will respect the smoke-free environment.

● Obscene or indecent messages on signs or clothing will not be permitted.

● Guests will comply with requests from Intuit Dome Staff regarding Arena/Intuit Dome operations and emergency response procedures.

Intuit Dome staff have been trained to intervene when necessary to help ensure that the above expectations are met, and guests are encouraged to report any inappropriate behavior to the nearest arena host, security guard, or staff member.

Guests who choose not to adhere to this Code of Conduct will be subject to penalty including, but not limited to, ejection without refund, revocation of their season tickets, and/or prevention from attending future games/events. They may also be in violation of local ordinances resulting in possible arrest and prosecution.

The NBA, Los Angeles Clippers and Intuit Dome thank you for adhering to the provisions of the NBA Fan Code of Conduct.

Arena doors are scheduled to open 60 minutes prior to the start time of each event. For touring events, door times will vary. Please note that door open times are subject to change.

Trained Emergency Medical Technicians (EMT) are available to assist any guest in need at all Intuit Dome events. Additionally, Intuit Dome is equipped with Automatic External Defibrillators (AED) located in various locations throughout the facility. Designated Team Members; including our EMT staff, have been properly trained and certified to use the AEDs. In the event of a medical emergency, please contact an arena host for assistance.

First Aid offices are located:

● Floor Level: Under Section Wall 19 by the East Tunnel

● Main Level Concourse: Section Main 6

● Terrace Level Concourse: Section Terrace 27

 

We love food! So we’re all for you grabbing a bite to eat or a drink before making your way to Intuit Dome for your event, however, any outside food and beverages are not permitted through security screening. We highly encourage you to bring an empty sustainable water bottle smaller than a quart to use at one of our many bottle refill stations at Intuit Dome.

Trained service animals are welcome inside Intuit Dome, provided they remain on a leash, tether or in a harness at all times unless these devices interfere with the service animal’s work or the person’s disability prevents use of these devices.

A guest whose service animal poses a threat to the safety of other Intuit Dome guests or Team Members, may be asked to escort the animal(s) off the premises. During their visit, the service animal(s) should sit in the guest’s lap, or under their seat.

If the animal does not fit on a lap or under the seat, Intuit Dome guests should purchase tickets in our WCA (wheelchair accessible) rows, as same day ticket exchange for accessible seating is very limited and may not be available.

Intuit Dome is a smoke-free environment. All forms of smoking, including vaping and e-cigarettes, are prohibited inside the arena and anywhere on property. Smoking inside Intuit Dome will result in ejection.

To get in touch with someone on our booking team, please fill out the form here.

Please contact us via email, phone, or text (available during event days only).

Email: [email protected]
Call: 1-888-311-0231
Text: 310-282-5779

● Accessibility: Intuit Dome is committed to accommodating the needs of all guests and our arena hosts are trained to understand how to accommodate any special needs. Our goal at Intuit Dome is to make each guest’s experience a safe, comfortable, and positive experience.

● Accessible Parking:  Accessible parking is available for guests who purchase parking. Please note that parking is on a first-come, first-served basis.

● Arena Accessibility: For enhanced accessible entry, fans with GameFace ID can use the GameFace ID lane nearest the Answers Portal, and fans with Identity Pass can enter through our Answer Portal where they can open their pass in their digital wallet and tap their phone for entry.

● Disabled and Accessible Seating: Disabled and accessible seating is available at Intuit Dome across all ticket price categories, based on availability. Guests purchasing accessible seating may purchase companion seating as well. Intuit Dome will make every attempt to accommodate any reasonable requests for guests with disabilities.

● Assisted Listening Devices: Assisted Listening Devices are available to guests at no charge for all Intuit Dome events. Assisted listening devices can be retrieved at the Answers Portal located on the plaza level above section Main 6. Valid identification, such as a driver’s license, will be required and held for the duration of the event to ensure the return of the device.

● Audio Description: Audio descriptors are available upon request for certain Intuit Dome events. To schedule audio descriptors for an upcoming event, please contact the Answers Portal at [email protected] or by calling 1-888-311-0231. Intuit Dome requests that guests provide ten (10) business days notice prior to the event date in order to schedule an Audio Descriptor. Requests made less than ten (10) business days prior will not guarantee an interpreter can be acquired.

● Hearing Assistance: American Sign Language Interpreters are available upon request for certain Intuit Dome events. To schedule an ASL Interpreter for an upcoming event, please contact the Answers Portal at [email protected] or by calling 1-888-311-0231. Intuit Dome requests that guests provide ten (10) business days’ notice prior to the event date in order to schedule an ASL Interpreter. Requests made less than ten (10) business days prior will not guarantee an interpreter can be acquired.

● Wheelchairs: Complimentary wheelchair escorts are available to assist guests to and from their seats. To request a wheelchair, please ask any arena host upon entering Intuit Dome or visit the Answers Portal on the main concourse level above section “Main 6”.

● Service Animals: Trained service animals are welcome inside Intuit Dome, provided they remain on a leash, tether, or in a harness at all times unless these devices interfere with the service animal’s work or the person’s disability prevents use of these devices. A guest whose service animal poses a threat to the safety of other Intuit Dome guests or Team Members, may be asked to escort the animal(s) off the premises. During their visit, the service animal(s) should sit in the guest’s lap, or under their seat. If the animal does not fit on a lap or under the seat, Intuit Dome guests should purchase tickets in our WCA (wheelchair accessible) rows, as same day ticket exchange for accessible seating is very limited and may not be available.

● Sensory Friendly Areas: Intuit Dome provides a Sensory Wellness Room. Additionally, Sensory Bags are available at the Answers Portal located by Section Main 6 on the main level concourse. Sensory Bags include noise canceling headphones and sensory toys like fidget spinners. A sensory Bag will require a valid form of ID to check out. Sensory Bags can be returned to the Answers Portal at any time.

● Visual Assistance: Intuit Dome now offers OneCourt. This allows our visually impaired fans be apart of the action! Simply go to your nearest Answers Portal inside the building and request to reserve a OneCourt device. You can also reserve a OneCourt device prior to a game using the link here.

Please contact us via email, phone, or text (available during event days only).

Email: [email protected]
Call: 1-888-311-0231
Text: 310-282-5779

Parking Garages are scheduled to open 4 hours prior to the start time of each event.

To purchase your parking pass in advance, click here.

Parking fees may vary based on each event. To be guaranteed access to garages, we recommend purchasing an Intuit Dome parking pass prior to the event.

Yes! Intuit Dome prioritizes environmental performance, and EV charging stations are available in all official parking garages on a first-come, first-serve basis.

Please visit the Intuit Dome Mobility Hub located on the first level of our Standard East Garage (3700 W Century Blvd, Inglewood, CA) for rideshare drop off and pickup. Please note that this is the only location around the property where rideshare will be permitted.

Shuttle services can be booked through the Intuit Dome app by navigating to: Menu > More Here > Transportation by RideCo. You will need to create an LA Clippers + Intuit Dome app account to access this service.

Micro transit shuttles can be booked through the LA Clippers + Intuit Dome app by navigating to: Menu > More Here > Transportation by RideCo.

Our Mobility Hub destination is the approved ride share drop off and pick up destination. Located on the first level of our Standard Parking East Lot (3665 W 102nd St, Inglewood, CA 90303)

If you are not planning on driving to Intuit Dome our Mobility Hub is where you will find:

● A Dedicated Rideshare Zone for Drop Off & Pick Up
● Access to LA Yellow Cabs
● A Family/ Parent pickup and drop off zone
● Our Fully-Electric Micro Transit Shuttles
● Our Regional Park & Ride Shuttles

Micro Transit is a local, neighborhood transit program that will pick up and drop off within a 6-mile radius of Intuit Dome.

● Fully Electric Fleet
● ADA Compliant Vans available
● 100+ pickup points within a 6-mile radius of Intuit Dome
● Pickup/Drop-off at Mobility Hub
● Pickup and Drop-off rides need to be reserved in advance

Regional Park & Ride Shuttles pick up at 6 different metro locations.

● Woodland Hills – Pierce College
● West LA – Expo/Sepulveda Metro Station
● South Bay – Harbor Gateway Transit Center
● San Gabriel Valley – El Monte Metro Station
● Downtown LA – Union Station

Regional Park & Ride Shuttles pick up at 6 different metro locations. Please reserve your ride via RideCo through the LA Clippers + Intuit Dome app by navigating to: Menu > More Here > Transportation by RideCo.

For passengers with a reservation, shuttles will begin their pick-ups 2 hours prior to the start of the event. Drop-offs are after arena doors open and before the game/concert starts.

Reserve your ride via RideCo through the LA Clippers + Intuit Dome app by navigating to: Menu > More Here > Transportation by RideCo.

Please contact us via email, phone, or text (available during event days only).

Email: [email protected]
Call: 1-888-311-0231
Text: 310-282-5779

 Clippers Wave Makers is designed to make every fan the “Sixth Man” at Intuit Dome through fun and exciting missions. Fans are rewarded all season long for doing what they already love to do – show their fandom.

Once you have downloaded the LA Clippers + Intuit Dome app and completed your full profile, you will be part of Clippers Wave Makers. Make sure you turn on your notifications to be alerted when you earn exclusive rewards this season.

Fans progress through levels by completing missions to earn XP and can earn rewards like food and beverage items, retail credits, and exclusive merch and experiences.

Rewards are delivered straight to your account on the LA Clippers + Intuit Dome app. Each reward comes with an expiration date and specific details, so make sure to check them out in the app. Just head to [“My Profile” → Scroll down to “My Rewards”] and tap on each reward to see the details.

XP (“Experience Points”) is earned by completing missions, find the full list of missions in the LA Clippers + Intuit Dome app under [“My Profile” → Scroll down to “Clippers Wave Makers”]

Just like the team, we start fresh with the new NBA season so all points will be reset at the end of each Clippers season.

XP earned from Clippers Wave Makers cannot be shared with other fans.

You can reach us by email at [email protected]. Make sure to include which missions you may have missed.

A mission is an activity fans can participate in to earn XP towards level progression.

Badges are special achievements fans can earn throughout the season. Once you earn them, be sure to show them off to your friends.

All progress is automatically tracked in the app once your profile is complete. To check on your progress go to the Clippers Wave Makers page in the app [“My Profile” → Scroll down to “Clippers Wave Makers”].

Level up by completing fun missions like cheering for a Clippers basket or arriving to a game at least 30 minutes early. Make sure to head straight inside the arena as your arrival will not be registered in the parking structures or plaza. Level progression will be tracked automatically through the app.

Clippers Wave Makers is designed to celebrate your individual fandom, so rewards are personal and cannot shared with Teammates.

Terms and Conditions can be found on the LA Clippers + Intuit Dome app by going to [“My Profile” → Scroll down to “Clippers Wave Makers” Scroll to the bottom of the app page and click “Terms of Use.” Or click here to review.

You have the right to opt-out of the program at any time by deleting your LA Clippers + Intuit Dome app Account. To delete your Account, please refer to the Terms and Conditions. Deleting your Account will also delete all data shared in connection with the program. To opt-out of marketing communications related to the program, click “unsubscribe” at the bottom of any LA Clippers marketing email. To stop receiving LA Clippers + Intuit Dome app notifications related to the program, manage your notification preferences and disable push notifications in the LA Clippers + Intuit Dome app.