Logo image
Background image
Frequently Asked Questions
WHEN DOES INTUIT DOME OPEN?

Intuit Dome will open in August 2024 with concerts and events. The Clippers will play in the arena starting with the 2024-25 NBA season.

WHAT IS THE BEST WAY TO GET PRIORITY ACCESS TO TICKETS FOR CONCERTS & EVENTS AT INTUIT DOME?

Sign up for Intuit Dome news to be the first to know about our opening events and have the opportunity to join our venue presales. Are you a Clippers’ Season Member? You’re in luck! You automatically get access to venue presales.

WHERE CAN I SEE AVAILABLE SEAT LOCATIONS AND PRICING?

Intuit Dome was built to optimize your viewing experience. No matter where you sit (or stand!), you’re going to feel like you’re close to action. Seating charts & pricing vary by event. For specific locations and pricing, please select the event you’re interested in from our event page.

WHERE CAN I GET ACCESS TO MY TICKET?

Event tickets will appear on the Intuit Dome app no later than 2 weeks prior to your event. In order to access your mobile ticket and ensure you get the best experience possible, you’ll need to download the Intuit Dome app, create an account & complete your profile. Once you complete these steps you’ll be able to enjoy a completely frictionless experience and make the most of your time with us. 

*The Intuit Dome app will be available for download Summer 2024. 

WILL I HAVE ACCESS TO PURCHASE PARKING AT INTUIT DOME?

Of course! Intuit Dome will have over 4 thousand parking spots on site. If you’re interested in pre-purchasing a parking pass for one of our 3 garages for your event, visit the event page.

WHERE IS THE RIDESHARE DROP OFF AND PICK-UP LOCATION?

Please visit the Intuit Dome Mobility Hub located within the East Parking Garage (3700 W Century Blvd, Inglewood, CA) for rideshare drop off and pickup. Please note that this is the only location around the property where rideshare will be permitted.

DO YOU OFFER EV CHARGING?

Yes! Our venue is designed with an unprecedented focus on environmental performance. EV Charging Stations are available in all the Official Intuit Dome parking garages on a first-come, first-serve basis.

WHAT WILL I NEED TO GET ACCESS TO INTUIT DOME ON EVENT DAY?

Intuit Dome was built to maximize your experience and ensure you don’t miss a moment of the action. In order to access your mobile ticket and ensure you get the best experience possible, you’ll need to download the Intuit Dome app, create an account and complete your profile. Once you complete these steps, you’ll be able to enjoy a completely frictionless experience and make the most of your time with us.

HOW DO I GET ACCESS TO PREMIUM SUITES FOR CONCERTS & EVENTS?

If you’re interested in premium rental options for concerts and events, please fill in this form and one of our premium sales representatives will contact you.

WHAT ARE INTUIT DOME’S ADA ACCOMMODATIONS?

● Accessibility: Intuit Dome is committed to accommodating the needs of all guests and our arena hosts are trained to understand how to accommodate any special needs. Our goal at Intuit Dome is to make each guest’s experience a safe, comfortable, and positive experience. For questions about accessibility options, please contact the Guest Experience department at guestexperience@intuitdome.com or by calling 1-888-311-0231.

● Accessible Parking:  Accessible parking is available for guests who purchase parking. Please note that parking is on a first-come, first-served basis.

● Arena Accessibility: All entrances and restrooms at Intuit Dome are wheelchair accessible.

● Disabled and Accessible Seating: Disabled and accessible seating is available at Intuit Dome across all ticket price categories, based on availability. Guests purchasing accessible seating may purchase companion seating as well. Intuit Dome will make every attempt to accommodate any reasonable requests for guests with disabilities.

● Assisted Listening Devices: Assisted Listening Devices are available to guests at no charge for all Intuit Dome events. Assisted listening devices can be retrieved at the Answers Portal located on the plaza level above section Main 6. Valid identification, such as a driver’s license, will be required and held for the duration of the event to ensure the return of the device.

● Audio Description: Audio descriptors are available upon request for certain Intuit Dome events. To schedule audio descriptors for an upcoming event, please contact the Guest Experience department at guestexperience@intuitdome.com or by calling 1-888-311-0231. Intuit Dome requests that guests provide ten (10) business days notice prior to the event date in order to schedule an Audio Descriptor. Requests made less than ten (10) business days prior will not guarantee an interpreter can be acquired.

● Hearing Assistance: American Sign Language Interpreters are available upon request for certain Intuit Dome events. To schedule an ASL Interpreter for an upcoming event, please contact the Guest Experience department at guestexperience@intuitdome.com or by calling 1-888-311-0231. Intuit Dome requests that guests provide ten (10) business days’ notice prior to the event date in order to schedule an ASL Interpreter. Requests made less than ten (10) business days prior will not guarantee an interpreter can be acquired.

● Wheelchairs: Complimentary wheelchair escorts are available to assist guests to and from their seats. To request a wheelchair, please ask any arena host upon entering Intuit Dome or visit the Answers Portal on the main concourse level above section “Main 6”.

● Service Animals: Trained service animals are welcome inside Intuit Dome, provided they remain on a leash, tether, or in a harness at all times unless these devices interfere with the service animal’s work or the person’s disability prevents use of these devices. A guest whose service animal poses a threat to the safety of other Intuit Dome guests or Team Members, may be asked to escort the animal(s) off the premises. During their visit, the service animal(s) should sit in the guest’s lap, or under their seat. If the animal does not fit on a lap or under the seat, Intuit Dome guests should purchase tickets in our WCA (wheelchair accessible) rows, as same day ticket exchange for accessible seating is very limited and may not be available. For further information, please contact our Guest Experience Team at guestexperience@intuitdome.com or by calling 1-888-311-0231.

● Sensory Friendly Areas: Intuit Dome provides a Sensory Wellness Room. Additionally, Sensory Bags are available at the Answers Portal located by Section Main 6 on the main level concourse. Sensory Bags include noise canceling headphones and sensory toys like fidget spinners. A sensory Bag will require a valid form of ID to check out. Sensory Bags can be returned to the Answers Portal at any time.

CAMERA AND PHOTOGRAPHY

Professional cameras with interchangeable lenses will not be permitted, nor will monopods, tripods, selfie sticks or flash. Audio and video recording is strictly prohibited unless specifically approved by the event.

CODE OF CONDUCT

The National Basketball Association, Los Angeles Clippers and Intuit Dome seek to foster a safe, comfortable, and enjoyable sports and entertainment experience in which:

● Players, performers and guests respect and appreciate each other.

● Guests will be treated in a professional and courteous manner by all arena and team personnel.

● Guests will enjoy the experience free from disruptive behavior, including foul or abusive language and obscene gestures.

● Guests will consume alcoholic beverages in a responsible manner. Intervention with an impaired, intoxicated or underage guest will be handled in a prompt and safe manner.

● Guests will sit only in their ticketed seats and show their tickets when requested.

● Guests who engage in fighting, throwing objects or attempting to enter the court will be immediately ejected from the arena.

● Guests will respect the smoke-free environment.

● Obscene or indecent messages on signs or clothing will not be permitted.

● Guests will comply with requests from Intuit Dome Staff regarding Arena/Intuit Dome operations and emergency response procedures.

Intuit Dome staff have been trained to intervene when necessary to help ensure that the above expectations are met, and guests are encouraged to report any inappropriate behavior to the nearest arena host, security guard, or staff member.

Guests who choose not to adhere to this Code of Conduct will be subject to penalty including, but not limited to, ejection without refund, revocation of their season tickets, and/or prevention from attending future games/events. They may also be in violation of local ordinances resulting in possible arrest and prosecution.

The NBA, Los Angeles Clippers and Intuit Dome thank you for adhering to the provisions of the NBA Fan Code of Conduct.

PARKING AND DOOR OPENING TIMES

Parking Garages and lots are scheduled to open 3 hours prior to the start time of each event.  Arena doors are scheduled to open 60 minutes prior to the start time of each event. For touring events, door times will vary. Please note that door open times are subject to change. For the most up-to date information, please visit www.intuitdome.com or email guestexperience@intuitdome.com

FIRST AID

Trained Emergency Medical Technicians (EMT) are available to assist any guest in need at all Intuit Dome events. Additionally, Intuit Dome is equipped with Automatic External Defibrillators (AED) located in various locations throughout the facility. Designated Team Members; including our EMT staff, have been properly trained and certified to use the AEDs. In the event of a medical emergency, please contact an arena host for assistance.

First Aid offices are located:

● Floor Level: Under Section Wall 19 by the East Tunnel

● Main Level Concourse: Section Main 6

● Terrace Level Concourse: Section Terrace 28

OUTSIDE FOOD & BEVERAGE

We love food! So we’re all for you grabbing a bite to eat or a drink before making your way to Intuit Dome for your event, however, any outside food and beverages are not permitted through security screening. We highly encourage you to bring an empty sustainable water bottle smaller than a quart to use at one of our many bottle refill stations at Intuit Dome.

PROHIBITED ITEMS

For the safety and enjoyment of all Guests, items NOT permitted inside INTUIT DOME include:

● Large Banners and Flags that are affixed to any pole or stick made of wood, metal, plastic or any other hard material, and that is more than 11” x 17” in size.

● Whistles and Horns. Whistles, foghorns/airhorns and plastic horns, such as vuvuzelas and didgeridoos.

● Laser pointers or any similar devices.

● Optical Illusions. Items intended to create optical illusions or interfere with the ability of the eye to perceive depth or distance, such as pin wheels or umbrellas.

● Weapons (e.g., firearms, tasers/stun guns, and knives of all sizes);

● Aerosol cans;

● Fireworks;

● Frisbees;

● Beverages;

● Mace or Pepper Spray;

● Poles, selfie-sticks, tripods, monopods and missile-like objects that can be thrown;

● Tripods;

● Beach balls;

● Bats and clubs;

● Drones;

● Professional and/or commercial cameras with interchangeable or detachable lenses;

● Audio/visual recording devices (includes GoPro, Google Glass, Spectacles etc.);

● Clothing, garments or signs displaying explicit language, profanity or derogatory characterization towards any person(s);

● Illegal substances;

● Any bags within the required size limits are required to be screened with X-ray technology; and

● Any items arena deems, in its discretion, to be dangerous.

This list is subject to change and may vary by show. Please see the event specific page for further information on any modifications.

WHAT IS THE BAG POLICY AT INTUIT DOME?

We know that a bag can help keep your essentials safe and sound; however, please note that only personal clutches, no larger than 4” x 6” x 1.5 will be permitted in the venue.  We will make exceptions for medical and childcare needs up to 14” x 14” x 5” but these must be screened by an onsite X-Ray machine. Please contact the Guest Experience Team at guestexperience@intuitdome.com or by calling 1-888-311-0231 for additional information.

AM I ALLOWED TO BRING ANIMALS INTO INTUIT DOME?

Trained service animals are welcome inside Intuit Dome, provided they remain on a leash, tether or in a harness at all times unless these devices interfere with the service animal’s work or the person’s disability prevents use of these devices. A guest whose service animal poses a threat to the safety of other Intuit Dome guests or Team Members, may be asked to escort the animal(s) off the premises. During their visit, the service animal(s) should sit in the guest’s lap, or under their seat. If the animal does not fit on a lap or under the seat, Intuit Dome guests should purchase tickets in our WCA (wheelchair accessible) rows, as same day ticket exchange for accessible seating is very limited and may not be available. For further information, please contact our Guest Experience Team at guestexperience@intuitdome.com or by calling  1-888-311-0231.

HOW DO I INQUIRE ABOUT BOOKING A CONCERT OR EVENT AT INTUIT DOME?

To get in touch with someone on our booking team, please fill in the form here.

IS SMOKING ALLOWED AT INTUIT DOME?

Intuit Dome is a smoke-free environment. All forms of smoking, including vaping and e-cigarettes, are prohibited inside the arena and anywhere on property. Smoking inside Intuit Dome will result in ejection.

ALCOHOL POLICY

● Alcohol is only sold to guests 21 years or older, with valid identification.

● A maximum of two (2) alcoholic beverages per person per transaction may be purchased.

● For Los Angeles Clippers home games, alcohol sales will conclude at the end of the third quarter.

● Alcohol sales for all other Intuit Dome events will be terminated at the discretion of Intuit Dome Management. The conclusion of alcohol sales will be determined on an event-by-event basis.

● Management reserves the right to refuse service to guests who appear to be showing signs of impairment or who are disturbing another guest.

● Any issues that involve an impaired guest or underage drinking should be reported to the closest Intuit Dome Arena Host Staff Member so the message can be relayed to the proper partnering authorities. Pursuant to applicable CA law, we accept only the following forms of identification:

● A valid driver’s license or non-driver identification card issued by the United States Government, a State Government, Commonwealth, Possession or Territory of the United States or a Provincial Government of Canada

● A valid passport

● A valid U.S. military ID