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Privacy Policy

 

Last Updated: June 30, 2024

This privacy policy is provided by the LA Clippers LLC, Forum Entertainment LLC, Clippers G League LLC, and Murphy’s Bowl LLC also doing business as Halo Sports and Entertainment (collectively “Company,” “we,” and “us”). We own and operate venues that host sports and live entertainment events, such as Intuit Dome and Kia Forum, as well as the LA Clippers and Clippers G League professional sports teams.  

This policy describes how we collect, use, disclose, and otherwise process information about you in connection with our products or services, including our websites, mobile applications, events and venues, and when you otherwise interact with us.

We may change this policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy. If we make material changes, we will provide you with additional notice (such as by adding a statement to our websites or sending you a notification). We encourage you to review this policy regularly to stay informed about our information practices and the choices available to you.

COLLECTION OF INFORMATION AND SOURCES

The information we collect about you depends on how you interact with us or use our services. See below for more details.

Visiting the Intuit Dome

This section applies if you attend events at the Intuit Dome, whether for LA Clippers or to see other live entertainment. At the end of this section, we have noted practices that only apply to the LA Clippers events and fans.

● Face recognition devices:

● GameFace ID:  Intuit Dome offers face recognition technology, called GameFace ID, for seamless entry, shopping and other perks. Use is voluntary. If you use it, we collect a selfie photo and generate face recognition data that is used to uniquely identify you at the arena. We may also infer whether you are over 21 from your selfie photo.

● Other Guests: If you do not enroll in GameFace ID, our devices still capture an image and temporarily create face recognition data, but this face recognition data will (1) only be used to determine if there is a match to an enrolled GameFace ID, (2) not be used to uniquely identify you, and (3) only live briefly in our systems and then will be deleted.

●  Seamless shopping: Most of our Intuit Dome stores offer grab-and-go technology to help you get back to your seats faster and enjoy the event. This technology is designed to capture images and track movements within the store to see what you want to purchase, including date and time of purchase and amount of purchase. We link your purchases to your Intuit Dome account, either through use of GameFace ID or the tap of a phone or wristband, and charge your saved payment method. If you do not have a saved payment method in your account, we will ask you to tap your payment method at the store and may save this payment method to your Intuit Dome account if you do not already have one.  

● CCTV: As with most venues, we use CCTV cameras to capture photographs and video recordings within and around the venue.

● Location tracking: We collect information about your location at the Intuit Dome in a few different ways. See Your Privacy Rights and Choices for choices available to you on location collection.

● Checkpoints: We may detect your presence as you are using or walking by various points at the Intuit Dome. For instance, when you come up to our access control points located around the arena (like at the ticket gate, or club, suite or store entrance), we will register that you have been there at a specific time and date (such as through GameFace ID or when you tap your phone or wristband).  And, if you use our wayfinding tools, Bluetooth sensors will determine that you were in proximity to those signs. 

● Seat presence:  The seats use Bluetooth sensors and ultra wide band to determine if your mobile device is in or near a particular seat, including how long you have been in that seat.

● Parking garage:  Our garage uses automated license plate recognition (“ALPR”) to take a picture of vehicle license plates entering the garage. We use this ALPR data to charge for parking, for safety and security purposes (including investigations), and to comply with legal requirements. View our ALPR policy for more details.

● LA Clippers fan engagement: This paragraph only applies if you attend a LA Clippers game at Intuit Dome. We’ve equipped the Intuit Dome with various sensors to help encourage fan engagement at the Intuit Dome, including through our loyalty program when you attend LA Clippers games. For example, decibel-level readers at the arena are designed to capture how loudly and when you cheer or clap (like for the home or away team), and to determine whether you are sitting or standing. These sensors do not collect the contents of any communication. We also collect information about your use of armrest buttons during basketball games (such as to vote on a question asked on the video board at Intuit Dome). And, whether or not you’re enrolled in GameFace ID, we use images collected from our GameFace ID devices at LA Clippers games to help determine if you’re wearing LA Clippers gear, which can lead to rewards as part of our loyalty program. We also collect details on whether you receive or redeem any loyalty program rewards or offers.

Visiting the Kia Forum

When you visit the Kia Forum, we collect a more limited set of information as follows:

●  Seamless shopping: Some of the stores at the Kia Forum offer grab-and-go technology to help you get back to your seats faster and enjoy the event. This technology is designed to capture images and track movements within the store to see what you want to purchase, including date and time of purchase and amount of purchase.

● CCTV: As with most venues, Kia Forum has CCTV cameras that capture photographs and video recordings within and around the venue.

Our Websites and Apps

When you use our websites or mobile apps, we collect the following information:

● Account information: You provide us information when you create an account or update your profile, which can include your name, email address, mailing address, phone number, date of birth, profile photo, payment method, vehicle information for parking (including license plate number and make and model), your ticket passes, other guests you want to sit with (for Wall Passes) and any other information you choose to provide.

● Location information: In addition to location information collected at Intuit Dome, with your permission, we also collect information about the precise location of your device from our mobile app. See the Your Privacy Rights and Choices section below for choices available to you on location collection. In addition, we may generate your approximate information based upon the IP address you use when accessing our websites and mobile apps.

● Usage information: We collect information about your device and how you access our websites and mobile apps, including mobile device type, device operating system, IP address, browser type, access times, pages viewed, links or buttons clicked, and the page you visited before navigating to our websites.

● Purchase information: We collect information about your online store purchases, such as product details, purchase price, and date and location of the transaction.

● Cookies and similar tracking technologies: We and our service providers use tracking technologies, such as cookies and SDKs, to collect information about your interactions with our websites and mobile apps. The information these technologies collect include your IP address, mobile device ID, web browser, pages viewed, time spent on pages, and links clicked. See the Your Privacy Rights and Choices section below for details on choices available to you.

Other Interactions with Us

We also collect information directly from you when you fill out a form, participate in a sweepstakes, contest, or promotion, request customer support, or otherwise communicate with us. The categories of information that we collect from these interactions can include your name, email address, phone number, information about your interests, your company and job title, and any other information you choose to provide.

Information Collected from Others

We collect information about you from other sources, like the following:

● Intuit Dome Accounts.  If you create or log into your Intuit Dome account through another account, such as an NBA account, we receive information from that account provider in accordance with their authorization procedures, such as name, email address, and NBA ID. If you choose to verify your age with CLEAR, we will also receive information from CLEAR, including a CLEAR ID and whether you are over the age of 21. And, if you are added as a linked account on another person’s account, then that other person may provide us with your name and date of birth.

● Additional Sources: When you buy a ticket for one of our events through a ticketing agency, such as Ticketmaster, we receive information about your purchase, which can include your name, a Ticketmaster ID, contact information, and ticket(s) purchased. If you purchase ClipperVision, we also receive certain information about you from the NBA, including your NBA ID, purchase details and streaming activity. We may also receive information about you from event promotors and organizers, including name and any restrictions or permissions they have assigned.

USE OF INFORMATION

We may use the categories of information we collect for the following business and commercial purposes:

● to provide, maintain and improve our services, which includes LA Clippers loyalty program designed to encourage fan engagement; (see the Your Privacy Rights and Choices section below for information about how to opt out of the loyalty program);

● to respond to your requests or communicate with you about the services we provide you, including to inform you of changes and send you other transactional or relationship messages;

● to send marketing we think will be of interest to you, including direct marketing and targeted ads on third-party platforms (see the Your Privacy Rights and Choices section below for information about how to opt out of these communications);

● to monitor and analyze trends, events, and usage, and develop new products and services;

● to generate de-identified data that we will not attempt to re-identify, except as permitted by law;

● to personalize your online experience and provide content or features we think may interest you;

● to facilitate contests, sweepstakes, and promotions;

● to detect, investigate, and help prevent security incidents and other malicious, deceptive, or illegal activity, and to help protect the rights, property and safety of us and others;

● to comply with our legal and financial obligations; and

● in other circumstances after giving you advance notice or obtaining your consent.

TARGETED ADVERTISING AND ANALYTICS

We engage others to provide analytics, serve advertisements, and perform related services for us across the web and in other online services. These entities may use cookies, web beacons, and other technologies to collect information about your use of our websites and mobile apps and other websites and online services, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in mobile apps, links clicked, and conversion information. This information is used to deliver advertisements targeted to your interests on other companies’ sites or online services and to analyze and track data, determine the popularity of certain content, and better understand your online activity. You can also learn more about interest-based ads or opt out of having your web browsing information used for behavioral advertising purposes by companies that participate in the Digital Advertising Alliance by visiting www.aboutads.info/choices.

Depending on where you reside, you may have additional choices available to you with respect to practices described in this section, which are set out in the Opt Out of Targeted Advertising, Sharing, and Sales section below.

DISCLOSURE OF INFORMATION

To be clear, we do not disclose face recognition data about you to any third party except with service providers that only process that data on our behalf or with law enforcement authorities and others in legal proceedings (as described below). Otherwise, we may disclose (or permit others to directly collect) information about you in the following ways:

●   NBA. If you create an Intuit Dome account, or purchase tickets to a LA Clippers game, we may disclose your name, contact information, ticket information and date of birth with the NBA. To learn more about the choices available to you with respect to this disclosure, see Opt Out of Targeted Advertising, Sharing, and Sales section below.

●   Marketing and Advertising Providers: We may disclose identifiers (like email address) and information about your prior purchases with marketing and advertising providers that send targeted ads for us through their sites and online services. To learn more about the choices available to you with respect to these practices, see Opt Out of Targeted Advertising, Sharing, and Sales section below.

●   Promotion Sponsors and Performers: We may disclose the name and contact information of promotion participants with sponsors of those promotions. Similarly, we may disclose the name and contact information of event attendees with event performers and their management. To learn more about the choices available to you with respect to these practices, see Opt Out of Targeted Advertising, Sharing, and Sales section below.

●   Vendors and Service Providers: We make personal information available to our vendors, advisors and other companies who perform services for us. This may include companies that assist us with web hosting and development, payment processing, fraud prevention, cloud storage, customer service, analytics, marketing and parking management.

●   Law Enforcement Authorities and Others in Legal Proceedings: We disclose personal information in response to a request for information if we believe that disclosure is in accordance with, or required by, any applicable law, regulation or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements. We may also disclose personal information if we believe that your actions are inconsistent with our user agreements or policies, if we believe that you have violated the law, or if we believe it is necessary to protect the rights, property, and safety of the Company, our users, the public, or others.

●   Affiliated Companies: We disclose personal information between and among LA Clippers LLC, Forum Entertainment LLC, Clippers G League LLC, and Murphy’s Bowl LLC d/b/a Halo Sports and Entertainment.

●   Corporate Transactions: We may disclose personal information in connection with, or during negotiations of certain corporate transactions, including the merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

●   Consent: We make personal information available to third parties when we have your consent or you intentionally direct us to do so, such as when you choose to add your Inuit Dome account to Apple Wallet or when you choose to create account with Ticketmaster when setting up an Intuit Dome account.

We may also disclose aggregated or de-identified information that cannot reasonably be used to identify you.

YOUR PRIVACY RIGHTS AND CHOICES

Account

You can access, modify, and delete certain information stored within your online account by logging into your account at any time. For example, through your account you can delete your GameFace ID, modify or remove stored payment information, and update profile information.

Mobile App Location

When you first launch any of our mobile apps that collect precise geolocation information, you will be asked to consent to the mobile app’s collection of this information. If you initially consent to our collection of such location information, you can subsequently stop the collection of this information at any time by changing the device permissions on your mobile device.

Intuit Dome Location

As described above, in addition to mobile app location information, we may collect location information when you are at the Intuit Dome through device sensors in the seats. You can disable this seat location information by disabling Bluetooth permissions in the mobile app settings or completely disabling Bluetooth and ultra wide band on your mobile device settings.  Please note that when you come up to our access control points located around the arena (like at the ticket gate, or club, suite or store entrance), we will still register that you have been there (such as through GameFace ID or with the tap of a phone or wristband) at a specific time and date.

LA Clippers Loyalty Program

You may opt out of the LA Clippers loyalty program by emailing us at [email protected]. If you do, we will no longer associate the LA Clipper fan engagement information (described above) with your account.

Cookies and Similar Tracking Technologies

You can usually adjust your browser settings to remove or reject all or some browser cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our websites and online services.

Communications Preferences

You may opt out of receiving promotional messages from us by following the instructions in those communications (such as by clicking “unsubscribe” in the emails or replying “STOP” to text messages) or by contacting us. If you opt out, we may still send you non-promotional messages, such as verification codes or those about our ongoing business relations.

Mobile Push Notifications

With your permission, we may send push notifications to your mobile device. You can deactivate these notifications at any time by changing the notification settings and permissions on your mobile device.

ADDITIONAL NOTICE FOR INDIVIDUALS IN CERTAIN U.S. STATES

Certain U.S. states, such as California and Colorado, have enacted consumer privacy laws that grant their residents certain rights and require additional disclosures.

Our privacy policy explains how we collect, use, and disclose information about you, as well as our targeted advertising and analytics practices. Below, we use two different tables to explain this same information to help address specific state privacy law requirements. The tables describe our data practices now and over the past 12 months.

Collection, Use, and Disclosure of Personal Information for Business Purpose

Categories of Personal Information

Categories of Recipients with whom we may disclose this information (see above for more details)

Use of Personal Information

● Identifiers, such as name, device IDs and contact information;

● Protected classifications (age/date of birth only);

● Commercial information, such as items viewed or purchased;

● Internet or other electronic network activity information, such as browsing history and links or buttons clicked;

● Geolocation data, including approximate location;

● Audio and visual information, such as profile photos or images taken at our venue;

● Professional or employment-related information, such as company and job title;

● Inferences, such as whether you are over 21 (from your selfie photo), whether you are a LA Clippers fan (from images taken at the arena) or approximate location (from IP address); and

● Sensitive personal information, namely face recognition data and precise geolocation data.

● NBA;

● Affiliated companies (LA Clippers LLC, Forum Entertainment LLC, Clippers G League LLC, and Murphy’s Bowl LLC d/b/a Halo Sports and Entertainment);

● Marketing and advertising providers;

● Promotion sponsors and performers;

● Vendors and service providers;

● Law enforcement authorities and others in legal proceedings;

● Third parties in connection with corporate transactions, and

● Third parties with your consent or at your direction.

● to provide, maintain and improve our services, which includes a LA Clippers loyalty program designed to encourage fan engagement;

● to respond to your requests or communicate with you about the services we provide you;

● to send marketing we think will be of interest to you, including direct marketing and targeted ads on third-party platforms;

● to monitor and analyze trends, events, and usage, and develop new products and services;

● to generate de-identified data;

● to personalize your online experience and provide content or features we think may interest you;

● to facilitate contests, sweepstakes, and promotions;

● to detect, investigate, and help prevent security incidents and other malicious, deceptive, or illegal activity, and to help protect the rights, property and safety of us and others;

● to comply with our legal and financial obligations; and

● in other circumstances after giving you advance notice or obtaining your consent.

Personal Information that We “Share,” “Sell,” or Use for “Targeted Advertising”

We disclose the following categories of personal information to third parties to engage in targeted advertising and other marketing activities, including to expand the reach and effectiveness of our own marketing campaigns and for third parties’ own uses, including their own marketing purposes. These disclosures may be considered “sales” or “sharing” or use of personal information for “targeted advertising” under certain state laws, and we provide relevant opt-out options in a section below.

      Categories of Personal Information
            
● Identifiers, such as name, contact information, and device identifiers
            ● Protected classifications (age/date of birth only)
            ● Internet or other electronic network activity information, such as browsing activity and links or buttons clickedCategories of Third Parties

      Categories of Third Parties
            
● Marketing and advertising providers
            ● Promotion sponsors and promoters
            ● NBA

Other Details about Our Information Practices

●   We collect personal information directly from you (for example, when you create an account with us), automatically when you access or use our services or shop in our stores, and from third-party sources, each described in more detail in the Collection of Information and Sources section above.

●   We do not knowingly sell or share personal information about consumers under the age of 18.

●      We do collect face recognition data and precise geolocation information which are considered “sensitive” under the applicable state laws, but we do not use or disclose any sensitive personal information for the purpose of inferring characteristics about you.

●   Our retention periods for personal information are based on business needs and legal requirements. We retain personal information for as long as is necessary for the processing purpose(s) for which we originally collected it and for other business purposes explained in this privacy policy.

Your Privacy Rights

Opt Out of Targeted Advertising, Sharing, and Sales

Please see the section above on Personal Information that We “Share”, “Sell”, or Use for “Targeted Advertising” for details on our practices.

You can opt out of cookie-based ad targeting on our website by following the prompts at Your Privacy Rights and Choices section above. You will need to renew your opt-out choice if you visit our website from a new device or browser or if you clear your cookies because your opt-out choice will be linked to your browser only.

In addition to cookie-based ad targeting, you can opt out of the other disclosures described as “sales” “sharing” or “targeted advertising” above by calling us at 1-888-311-0231, contacting us at [email protected], filling out the privacy choices form for the LA Clippers or Intuit Dome,  or the data privacy request form for the Kia Forum.

Access, Correction, and Deletion

You have the right to (1) request to know more about and access your personal information, including in a portable format, (2) request deletion of your personal information, and (3) request correction of inaccurate personal information. To request access, correction, or deletion of your personal information, please call us at 1-888-311-0231, contact us at [email protected], filling out the privacy choices form for the LA Clippers or Intuit Dome,  or the data privacy request form for the Kia Forum. We will verify your request by asking you to provide certain information, such as your name, email address, mailing address, and phone number. You can also access, modify, and delete certain information stored within your online account by logging into your account at any time.

Appeals

If we deny your request, you may appeal our decision by contacting us at [email protected]. If you have concerns about the results of an appeal, you may contact the attorney general in the state where you reside.

Nondiscrimination

We will not discriminate against you for exercising your privacy rights.

Authorized Agents

Depending on the state in which you reside, you may designate an authorized agent to submit a privacy rights request on your behalf. We may ask authorized agents to submit proof of their authority to make a request, such as a valid power of attorney or proof that they have signed permission from the consumer who is the subject of the request. In some cases, we may be required to contact the individual who is the subject of the request to verify his or her own identity or confirm the authorized agent has permission to submit the request. If you are an authorized agent seeking to make an access, correction, or deletion request on behalf of a consumer, please contact us at [email protected].

If you are an authorized agent seeking to make an opt-out request for a consumer in certain states, please contact us at [email protected].

Notice of Financial Incentive

We provide discounts, rewards, coupons, exclusive offers and other benefits to customers who join our membership programs or participate in our promotional campaigns, such as signing up for to receive our marketing emails or text messages. These offerings may constitute “financial incentives” or “bona fide loyalty programs” under certain state laws (for simplicity, we refer to these offerings as financial incentives throughout this privacy policy). If you decide to participate in a financial incentive, we collect personal information from you, such as identifiers, such as your name, email address or phone number. You can opt into a financial incentive by following the sign-up or participation instructions provided, and, for any ongoing benefits, you can opt-out at any time, such as by following the unsubscribe instructions in the applicable program’s terms and conditions or promotional emails, or by contacting us. If you request that we delete personal data that is essential to providing you with the financial incentive, we will not be able to provide you with such benefits going forward. For example, if you ask us to delete your email address, we will no longer be able to email you discounts, coupons, or other exclusive offers or benefits. In some cases, we may provide additional terms and conditions for a financial incentive, which we will provide to you when you sign up. The value of your personal information is reasonably related to the value of the offer or discount presented to you.

Shine the Light

California law permits residents of California to request certain details about how their information is disclosed with third parties for direct marketing purposes or alternatively to provide an opt in or opt out to these practices. We provide an ability to opt out of these disclosures. If you want to opt out, please contact us at privacy@clippers.com.

CONTACT US

If you have any questions about this privacy policy or would like to submit any requests relating to your data privacy rights, please contact us at [email protected] or [email protected].